Bouncing is a 'reaction' to the inability to successfully deliver an email. When a bounce happens your email is returned to the sender (Yahoo!). If this happens often Yahoo! then placing you in what they call a 'bouncing status'. Future e-mails from your groups to you will then stop being delivered. Below is how to check and reset the Yahoo! 'bouncing state'. Then some tips to help prevent bouncing from reoccurring.
Am I in 'bouncing status' now?
Group members can check their Bounce status by clicking the "My Groups" link at the top right of any Yahoo! Group page. It will tell the group member at the top center of the page if they are bouncing. Another way to tell is you, as a member will not be able to post new messages. Via email the group member gets a post rejected email from Yahoo! (not the group Moderators - Owners - Founder). Posting directly on the group's website is disabled with a warning at the top of the window. Click on "Email Preferences", and then "Bounce history". http://groups.yahoo.com/mygroups
Fix please, I am Bouncing!
Group members must do the first part of unbouncing themselves, a group moderator/owner can NOT do it for them! If you, as a group member use a @Yahoo.com mailbox, you need to log into your Yahoo! email account and reactivate it when prompted. Reactivation of email GENERAL flow can then take several hours to as much as a day. After cleaning up/reactivating your mailbox you may receive a message: "Please reactivate your Yahoo! Groups email address". You MUST follow it's instructions to reactivate group email flow. OR follow the steps below.
IF NOT ON A @YAHOO.COM MAILBOX BE SURE TO CLEAN IT OUT TO BELOW 100% USAGE BEFORE DOING THIS!
Sent items with attachments are a first pick for cleanup efforts.
To clear your bouncing status:
1. Click on "My Groups" at the top of any group page
Bouncing is caused by?
Tips on how to prevent bouncing
If you have your group "Message Delivery" set to "Individual e-mail's" in a few groups (1-10) check your e-mail a few times MONTHLY. If you are in several groups (more than 10) OR in one or more file/picture posting groups check your e-mail WEEKLY.
(1) If you are using your Internet Provider (ISP) e-mail mailbox --- Set up the Outlook Express program to retrieve your e-mails so they don't stay on the e-mail server. This is provided you check your e-mail several times MONTHLY. If you are in one or more picture posting groups check WEEKLY. Here is an example of the directions used to setup Outlook Express. Your ISP may use different server name settings than this example, but the places to set them are the same.
(3) Change one or more of your group's Message Delivery to "Web Only" AKA "NO Email". Then read the messages in the group's web archives. Some groups do forbid using this setting however.
(4) Get a larger e-mail mailbox elsewhere that can handle your mail. Try one on this list of "Free Email providers" located in the Yahoo! category here.
(5) You can NOT download mail from a free Yahoo! mailbox with Outlook Express on its own. You will need to install a small 'helper program' such as YPOPs! We have a YPOPs! step by step with pictures help page on YahooPOPs! setup for the non techie.
I'm using my Internet Provider (ISP) supplied mailbox, why is this happening?
Actually your ISP provided mailbox is not as big as you think, typically 10 mb. Many ISP's consider e-mail a 'free' part of their service and are not generous with space. A few will offer more space for a $$ monthly fee ($10 to $30 per month). That's the bad news. The good news is you can set up the Outlook Express program (included with all PC's) to retrieve your e-mails. Then your e-mails don't stay on the ISP's e-mail server. This will eliminate the mailbox size limitation, provided you check your e-mail at least a few times a week.
Let the moderators fix it?
A group member might think you can rely on the group Moderators-Owners-Founder to perform all the steps to unbounce them. WRONG! The group Moderators-Owners-Founder may only do the SECOND part. They can (or you can too) send a reactivation request to the email mailbox defined in your profile. But the group member must reactive the @Yahoo.com mailbox and/or clean out the mailbox FIRST before sending the reactivation request from the group (otherwise it will bounce too, duh!). The group member will miss many messages as the unbouncing is done on the moderator's schedule! This quite often does not work out long term as the moderator's patience with the members may be limited. After doing this several times they may just delete the group member, it's a lot less clicks! Look at if from their viewpoint: A few group owners feel if the member is not getting messages they are not able to be a contributing member of the group as well. Most times this is totally bogus line of thinking. The group member may be reading on the web, by choice, not via email.
An observable 'symptom' of moderators deleting bouncers from a group is someone posting: "I just lost a/many of my group(s), can someone post a link to the XYZ group?".
ALWAYS post to your group 2 to 3 weeks before doing any bouncing member deletes. Then dele those who are long term bouncers, wait a week on the rest. We recommend two different courses of action depending on the bouncing type.
Bouncing members with @Yahoo.com mailboxes are most likely doing ALL of their reading of the group's messages at the group's web page! They NEVER go back to the mailbox after creating their Yahoo! login accounts. After 90 days Yahoo! deactivates the mailbox, BUT THEY CAN STILL ACCESS THE GROUP TO READ! (but not post/reply to messages)
Hoople and hotdi
Owners/Moderators of several Yahoo groups
Hoople: email administrator with 15+ years experience
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Page created Saturday, July 31, 2004. Last updated Sunday, August 03, 2008
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